Politique de remboursement

Politika vračil in povračil

Imamo 30-dnevno politiko vračil, kar pomeni, da lahko v roku 30 dni po prejemu izdelka zahtevate vračilo.

Da bo vračilo mogoče, mora biti izdelek v enakem stanju, kot ste ga prejeli – neodprt, neuporabljen, z vsemi etiketami in v originalni embalaži. Potrebovali boste tudi račun ali drugo dokazilo o nakupu.

Za začetek postopka vračila nas lahko kontaktirate na info@pokica.com. Po odobritvi vračila boste morali izdelek poslati na spodnji naslov:

Kokica, d.o.o.
Tržaška cesta 31
2000 Maribor
Slovenija

Če bo vračilo odobreno, vam bomo poslali etiketo za pošiljanje in navodila, kako ter kam poslati paket. Izdelkov, ki bodo poslani brez predhodne potrditve, ne bomo sprejeli.

Za vsa vprašanja glede vračil nas lahko kontaktirate na info@pokica.com.

Poškodbe in težave

Prosimo, da ob prejemu naročila izdelek pregledate in nas nemudoma kontaktirate, če je izdelek poškodovan, okvarjen ali ste prejeli napačen izdelek. Težavo bomo preverili in ustrezno ukrepali.

Izjeme / izdelki, ki jih ni mogoče vrniti

Nekaterih vrst izdelkov ni mogoče vrniti, med njimi:

  • Pokvarljivo blago, kot so živila (vključno z vsemi izdelki Pokica),

  • Personalizirani izdelki in izdelki po meri,

  • Izdelki za osebno nego,

  • Nevarni materiali, vnetljive tekočine ali plini.

Vračilo odprtih ali delno porabljenih živilskih izdelkov ni mogoče zaradi higienskih in varnostnih razlogov.

Znižani izdelki in darilni boni niso vračljivi.

Menjave

Najhitrejši način za zamenjavo izdelka je, da obstoječega (če ustreza pogojem) vrnete, in po odobritvi vračila oddate novo naročilo.

14-dnevna pravica do odstopa od pogodbe (EU)

Če je bilo vaše naročilo dostavljeno v državo članico EU, imate pravico do odstopa od pogodbe v roku 14 dni brez navedbe razloga.

Ta pravica ne velja za pokvarljivo blago, kot so živila. Izdelek mora biti neodprt, neuporabljen, v originalni embalaži in z dokazilom o nakupu.

Vračila kupnine

Ko prejmemo in pregledamo vaš vrnjen izdelek, vas bomo obvestili o statusu vračila. Če je vračilo odobreno, bo znesek povrnjen na vaše prvotno plačilno sredstvo v roku 10 delovnih dni.

Upoštevajte, da lahko traja nekaj časa, da vaša banka ali kartična družba obdela vračilo.

Če je od odobritve vračila minilo več kot 15 delovnih dni, nas prosimo kontaktirajte na info@pokica.com.

 

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unopened, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@pokica.com. If your return is accepted, please send the item to the following address:

Kokica, d.o.o.
Tržaška cesta 31
2000 Maribor
Slovenia

If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

You can always contact us with any return-related questions at info@pokica.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods such as food (including all Pokica products)

  • Custom or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids or gases

We do not accept returns of opened or partially consumed food products due to health and safety regulations.

Sale items and gift cards are non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel your purchase within 14 days, for any reason and without justification.

This does not apply to perishable goods such as food. The item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we’ll notify you about the approval status of your refund. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@pokica.com.